Terms & Conditions

By accessing the Platform, you affirm that you are at least 18 years old, reside in the United States where our services are available, and agree to conduct business electronically. You consent to receive all communications electronically via email, text, or Platform notifications. We may modify these Terms at any time by posting updates on the Platform. Your continued use after changes constitutes acceptance. We will update the "Last updated" date above when changes occur. If you don't agree to changes, stop using the Platform immediately.

MOVYO Health is a brand operated by DeliveryDart LLC. MOVYO Health is a technology platform that facilitates access to telehealth services and access to telehealth services where licensed providers may prescribe medications, which may be fulfilled by licensed pharmacies, including compounding pharmacies, on a patient-specific basis, and AI-powered wellness support.

We are NOT a healthcare provider, medical practice, or pharmacy. We do not practice medicine, diagnose conditions, prescribe medications, or dispense drugs.

All medical services are provided by BELUGA HEALTH (find more information at www.belugahealth.com), a licensed telehealth medical group that contracts with independent physicians and healthcare practitioners. These providers are solely responsible for all medical decisions, prescriptions, and treatment. We connect you with these providers but do not control or interfere with their medical judgment.

Prescriptions are filled by independent, licensed US pharmacies. We are not responsible for the quality of medical care or medications you receive from third parties.

The Platform includes AI-powered care coaching designed to provide educational support, general wellness guidance, and adherence reinforcement. AI care coaches do NOT diagnose, prescribe, evaluate medical conditions, or provide medical treatment. They are support tools that help you understand your treatment journey and connect you with licensed medical providers when needed. You acknowledge that AI coaching is supplemental to, not a replacement for, professional medical care.

To use the Platform, you must be at least 18 years old, live in a US state where we offer services, have internet access and compatible devices, and agree to these Terms.

Services are currently offered in the following U.S. states: Alabama (AL), Arizona (AZ), Arkansas (AR), California (CA), Colorado (CO), Connecticut (CT), Delaware (DE), Florida (FL), Georgia (GA), Hawaii (HI), Idaho (ID), Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Maine (ME), Maryland (MD), Massachusetts (MA), Michigan (MI), Minnesota (MN), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Jersey (NJ), New York (NY), North Carolina (NC), North Dakota (ND), Ohio (OH), Oklahoma (OK), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), Utah (UT), Vermont (VT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), and Wyoming (WY). Availability of services may vary depending on provider licensing and applicable state laws.

Meeting these requirements does not guarantee you will receive medical services. Providers may determine on a case-by-case basis that services are not appropriate for you.

You must complete a medical intake form that collects your health history, current conditions, medications, allergies, vital signs, and personal information. You consent to us sharing all this information with BELUGA HEALTH providers, pharmacies, laboratories, and our service providers to facilitate your care.

You represent that all information you provide is truthful and complete. Inaccurate or incomplete information may result in inappropriate treatment decisions or account termination. We rely on user-provided information and implement reasonable measures to ensure data integrity, but cannot guarantee completeness of all submitted information.

Telehealth involves healthcare delivery using electronic communications between you and providers in different locations. While telehealth offers convenience, it has risks including technical difficulties, limitations in physical examination, potential misunderstandings, and security risks despite safeguards.

To receive services, you must review and consent to a detailed Telehealth Informed Consent provided by BELUGA HEALTH. You agree that MOVYO Health is a third-party beneficiary with enforcement rights.

Certain conditions require in-person evaluation or emergency care. If your provider determines telehealth is inappropriate for your situation, you will be advised to seek in-person care.

Certain products require valid prescriptions from licensed providers. You will not receive prescription medications unless you complete a consultation, a provider determines the medication is appropriate, and a prescription is written.

Prescriptions may be fulfilled through one of our contracted licensed pharmacies. Where permitted by applicable law, you may request that your prescription be transferred to another licensed pharmacy of your choice.

Completing a consultation does not guarantee you will receive a prescription. Providers exercise independent judgment in prescribing decisions.

Certain services are offered on a subscription basis with automatic recurring billing. When you purchase a subscription, your payment method will be charged at regular intervals (typically monthly) until you cancel.

You acknowledge that charges may occur prior to clinical review for platform access and administrative services. If a provider determines that treatment is not appropriate, applicable fees may be refunded in accordance with our refund policy.

The subscription price may include Platform access fees (charged by MOVYO Health), medical consultation fees (charged by BELUGA HEALTH), and medication costs (charged by the pharmacy if prescribed).

You may cancel your subscription at any time up to 48 hours before your next billing date by turning off auto-refill in your portal or contacting community@movyohealth.com. Cancellations made less than 48 hours before billing may still result in a charge.

Medical consultation fees are non-refundable once a consultation is completed. By providing payment information, you authorize us and our payment processors to charge amounts due. We use Stripe and other secure processors to handle payment data. We do not store complete credit card information. You are solely responsible for all fees. BELUGA HEALTH providers are out-of-network with all health insurance plans including Medicare and Medicaid, so services are not covered by insurance. Final charges may vary based on prescribed medication and pharmacy. If your payment fails, we may suspend services or cancel your subscription.

Medical consultation fees are non-refundable once completed. Prescription medications cannot be returned or refunded once approved and transmitted to the pharmacy due to federal regulations. We offer a 30-day money-back guarantee only if you are disqualified from treatment by a provider. You may attempt to cancel orders within 24 hours if not yet reviewed by a provider. See our complete Refund Policy for details. We cannot accept returns of prescription medications for reuse or resale. All sales of prescription products are final.

You agree not to use the Platform for unlawful purposes, provide false information, impersonate others, post harmful or abusive content, upload viruses or malicious code, attempt unauthorized access to systems, use the Platform for anyone other than yourself, interfere with Platform operation, harvest user information, use automated systems to access the Platform, remove copyright notices, or violate any applicable laws. You may not use the Platform on jailbroken or modified mobile devices as this compromises security protections for your health information. Any violation may result in immediate account termination and legal action.

By providing your mobile number and opting in, you consent to receive transactional messages about orders and appointments, informational messages about treatment and care, AI care coaching messages, and marketing messages (if opted in). Message frequency varies. Standard message and data rates apply. Reply STOP to opt out or HELP for assistance. You cannot opt out of transactional messages while remaining an active user. Carriers are not liable for delayed or undelivered messages.

All Platform content including text, graphics, logos, images, software, and data is owned by MOVYO Health or its licensors and protected by copyright, trademark, and other intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial use only. You may not copy, modify, distribute, sell, or create derivative works from Platform content. Certain trademarks and logos are owned by MOVYO Health or affiliates. You may not use our trademarks without written permission. If you submit content to the Platform (reviews, comments, messages), you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and display that content for operating and improving the Platform.

The Platform may contain links to third-party websites or services not controlled by MOVYO Health. We are not responsible for third-party content, privacy practices, products, or services. Your use of third-party sites is at your own risk and subject to their terms and policies. We do not endorse or make representations about third-party sites. Review their policies before providing information or making transactions.

THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. We disclaim all warranties including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, and security. We do not guarantee that you will receive a prescription or specific treatment, any medical outcomes or weight loss results, that services will meet your expectations, uninterrupted or error-free operation, that all information is accurate or current, or that the Platform is free from viruses or harmful code. The Platform is for informational purposes only and is NOT a substitute for professional medical advice, diagnosis, or treatment. Always seek advice from your physician with questions about medical conditions. We do not guarantee results. Testimonials represent individual experiences and do not guarantee similar outcomes for you. Results vary based on adherence, lifestyle, and personal health conditions. Some jurisdictions do not allow disclaimer of implied warranties, so these limitations may not fully apply to you.

TO THE FULLEST EXTENT PERMITTED BY LAW, MOVYO Health is not responsible for clinical decisions, treatment, or outcomes provided by independent healthcare providers or pharmacies. In no event shall MOVYO Health, its officers, directors, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages including lost profits, loss of data or goodwill, personal injury or wrongful death, medical complications or adverse reactions, emotional distress, or any damages arising from use or inability to use the Platform. Our total liability for any claims shall not exceed the amount you paid us in the six months preceding the claim, or $100, whichever is greater. Some jurisdictions do not allow limitation of liability for certain damages, so these limitations may not fully apply to you. You acknowledge that this limitation of liability is a fundamental element of the agreement between you and MOVYO Health.

You agree to indemnify, defend, and hold harmless MOVYO Health and its officers, directors, employees, agents, affiliates, and licensors from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your use of the Platform, your violation of any law or regulation, your violation of third-party rights, any content you submit, or your use of medical services obtained through the Platform. We may assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms. We implement safeguards designed to protect personal and health-related information in accordance with applicable laws. You are responsible for ensuring account security, not sharing login credentials, using secure internet connections, and maintaining updated contact information. Please review our Privacy Policy and Notice of Privacy Practices for detailed information about data handling.

YOU AND MOVYO HEALTH AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION. This arbitration agreement applies to disputes with MOVYO Health, BELUGA HEALTH, contracted medical providers, and pharmacy partners.

CLASS ACTION WAIVER: Claims must be brought individually and not as part of a class action.

Arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in the State of Wyoming. Costs will be allocated according to AAA rules.

You may bring claims in small claims court where applicable.

Before initiating arbitration, you must send written notice of dispute to DeliveryDart LLC. We will attempt informal resolution within 30 days.

You may opt out of arbitration within 30 days of accepting these Terms.

These Terms are governed by the laws of the State of Wyoming and applicable federal law, without regard to conflict of law principles.

These Terms remain in effect as long as you use the Platform. You may terminate by discontinuing use. We may terminate or suspend your access for violations, inaccurate information, fraud, or security concerns. Certain provisions survive termination.

These Terms constitute the entire agreement between you and MOVYO Health. If any provision is unenforceable, the remainder remains in effect. We may assign these Terms without restriction. You may not assign without consent. We are not liable for delays due to events beyond our control.

DeliveryDart LLC 30 N Gould St Ste R Sheridan, WY 82801 Email: community@movyohealth.com Website: www.movyo.health

By using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

MOVYO Health is a patient management platform that works with independent physicians and practitioners who provide services through the Platform. MOVYO Health does not directly provide medical or pharmacy services. Payment does not guarantee prescription issuance. Medical services are provided by independent providers. Information on this Platform is for informational purposes only and not a substitute for professional medical advice, diagnosis, or treatment. If you have questions about your health, talk to your doctor.